Frequently Asked Questions

Cache supports Telebirr for digital payments, plus cash, credit, and charge-to-room. All methods can be enabled or disabled from your Admin dashboard under Settings. Charge-to-room is available to hotels. Guests pay directly in their browser — no app download required.

Cache integrates with Telebirr for both mobile and web payment flows. During setup, you add your Telebirr merchant credentials in the Admin dashboard under Settings → Payments. Cache handles payment initiation and callback confirmation automatically. Guests pay without leaving the ordering flow.

No. Telebirr payments settle directly to your own merchant account using your own credentials. Cache initiates the payment and records the confirmation against the order, but never holds, pools, or routes your funds. Your payout timing is set by Telebirr, not by Cache.

Yes. Staff confirm cash and credit payments in the same checkout that issues the fiscal receipt, so nothing is recorded outside the system. At a hotel, room service and paid guest services can be charged to the room and settled together on one itemised folio at checkout.

Cache is priced in credits. A standalone sale uses 1 credit, a Table Check 2, and room service or an eligible guest service 3. Purchased credits never expire, and prices include VAT. The pricing page shows the packs and what is available to your account today; existing agreements apply until transitioned.

Yes. New businesses receive included credits: 250 for a café or restaurant and 750 for a hotel, once per business. They expire at the earlier of 60 days after the first qualifying journey and 90 days after they are issued. Signup reports exactly what was issued; until credits are switched on for your account, signup follows the existing included-bill allowance.

Credits are bought in packs once credit sales open; until then your included credits work and nothing is charged. Paid terms, which can let usage go negative, open together with sales. Existing ETB value can fund a quoted pack. Ordering, the kitchen and settlement keep working either way.

Cache charges no setup fee. If you would like someone to install QR stickers, digitise your menu or train your staff on site, certified local partners offer those services at their own prices.

Hotels share one root balance across outlets. Checks use 2 credits and room-service journeys 3; Room Tab transfers add no credits. Existing commitments require an approved disposition before transition; they do not stack with credit-pack prices.

Most independent restaurants and cafés go live the same day they sign up. Hotels typically take one to three days. Cache's AI-assisted Excel menu import means you can upload your existing menu and have it live in minutes. QR codes are generated automatically and ready to print immediately.

No technical expertise is required. After signing up, you import or build your menu, configure your payment methods, and print your QR codes. The entire process is guided in the Admin dashboard. Our onboarding team provides email and phone support during setup.

Yes. Cache supports both Amharic and English across the admin interface and the guest-facing ordering experience. Staff can use either language. Menu item names, descriptions, and categories can be entered in Amharic. The guest QR ordering page adapts to the language preference of the venue.

Yes. Cache handles room service, table ordering, and counter ordering simultaneously. Each room, table, and counter has its own QR code. Orders route to the appropriate kitchen station or display. You can run a restaurant and a room service operation from a single Cache dashboard.

The Kitchen Display System replaces paper tickets. Orders appear on a screen in the kitchen the moment they are placed. Kitchen staff tap to accept, update status to "ready," and Cache notifies the waiter. You get real-time visibility into queue depth and average prep times. The kitchen display is included for every venue.

Cache is built to work alongside the PMS systems hotels already use for charge-to-room, folio posting, and guest name validation. During onboarding, our team reviews your specific setup and configures charge-to-room to fit your existing front-desk workflow. Contact our team with your PMS details before signing up so we can confirm the best approach for your property.

Yes. Multi-venue support is included at no extra cost. You can manage unlimited locations — separate menus, staff, analytics — from a single admin login. Each venue has independent settings and its own QR codes.

Yes. Cache is rolling out automatic, government-verifiable digital tax receipts on every checkout — table checks, quick sales, and hotel invoices — for every business at no extra cost. Each receipt is digitally signed and reported as part of Ethiopia's e-invoicing framework. If your internet connection drops, the receipt queues and syncs automatically once you're back online, so nothing is lost.

Under Ethiopia's Electronic Invoicing System Administration Directive No. 1142/2026 (Ministry of Revenues), use of a compliant electronic sales register system is mandatory for taxpayers required to maintain books of accounts, with rollout phased on a schedule set by the Ministry. Cache is built to help your venue stay ahead of that timeline — automatic tax-compliant receipts are already included for every business, so there's nothing extra to set up. Talk to our team if you want specifics for your business type and size.

Purchased credits never expire. Existing agreements and outstanding obligations continue until an approved transition. The credit terms describe paid usage, corrections and the protection of outstanding capacity.