Terms of Service

1. Introduction & Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of Cache, a hospitality management platform operated by Platform Technologies PLC ("Cache," "we," "our," or "us"), registered at Bole Woreda 03, Addis Ababa, Ethiopia. By creating an account or using Cache, you agree to these Terms. If you are using Cache on behalf of a business, you confirm you have authority to bind that business to these Terms.

2. Description of Service

Cache provides digital ordering, menu management, kitchen display, and property/point-of-sale management tools for hotels, restaurants, and cafés — including QR ordering, room service, charge-to-room, guest check-in, and government-compliant digital tax receipts. Cache is operated from Addis Ababa, Ethiopia.

3. Accounts & Eligibility

You must provide accurate information when creating a Cache account and are responsible for safeguarding your login credentials and for all activity under your account. You must be legally able to enter into a binding contract to use Cache on behalf of a business.

4. Commercial Terms and Included Capacity

Account terms are separate from paid-credit terms. Credit prices and current availability are published on the Pricing page. Signup reports the allowance actually issued. Existing agreements remain applicable until an approved transition.

5. Credits and Payment

When credits are active, a standalone sale uses 1 credit, a Table Check 2, and room service or eligible guest-service completion 3. Purchased credits never expire. Promotional grants retain their disclosed expiry. Before paid terms, exhausted launch capacity creates no debt; after acceptance, productive usage can create a negative balance that the next purchase offsets. Hospitality operations continue.

Authorized direct account holders buy through web billing; managing partners accept and buy for named tenants after signing the applicable amendment. Server quotes disclose beneficiary, price and funding split. Payment acknowledgments are not represented as fiscal receipts without the approved fiscal treatment.

6. Stopping and Existing Obligations

You may stop using the platform. Existing invoices and contractual obligations remain payable. Purchased credits remain attached to the billing root and keep their v1 weights; a future denomination does not automatically devalue them. Data access follows the Privacy Policy.

7. Acceptable Use

You agree not to use Cache to violate any law, infringe on others' rights, transmit malicious code, or attempt to disrupt or gain unauthorized access to our systems or other venues' data. We may suspend or terminate accounts that violate this section.

8. Data & Privacy

Our collection and use of personal data is governed by our Privacy Policies, not repeated here: see the Cache Admin Privacy Policy and Cache Guest Privacy Policy. Your operational and guest data belongs to you; we do not sell it to third parties.

9. Intellectual Property

Cache and its underlying software, design, and branding are the property of Platform Technologies PLC. Your menu content, guest data, and business records remain your property.

10. Disclaimers & Limitation of Liability

Cache is provided "as is." While we maintain a 99.9% uptime target and back it with an uptime SLA for paying accounts (see our Trust Center), we are not liable for indirect, incidental, or consequential damages arising from use of the platform, to the maximum extent permitted by Ethiopian law.

11. Termination

You may stop using Cache and cancel your account at any time (see Section 6). We may suspend or terminate accounts that violate these Terms, with notice where reasonably possible.

12. Governing Law

These Terms are governed by the laws of the Federal Democratic Republic of Ethiopia, without regard to conflict-of-law principles.

13. Changes to These Terms

We may update these Terms from time to time. We will update the "Last Updated" date above when we do. Continued use of Cache after changes take effect constitutes acceptance of the revised Terms.

14. Contact Us

Questions about these Terms? Contact us at:
Platform Technologies PLC
Bole Woreda 03, Addis Ababa, Ethiopia
Email: platform.contacts@gmail.com
Website: https://cache.platform.et